1. Acceptance and scope
By accessing this website, you agree to these website terms. Business software and advisory services are governed by a separately signed order form and service agreement; where that agreement conflicts with these website terms, the signed agreement controls for the services it covers.
2. Services and account access
Cinderline Operations provides logistics software, operational analytics and related advisory and enablement services. Service features, availability, support commitments, fees and implementation scope are established in the applicable agreement. You are responsible for maintaining accurate account information and safeguarding credentials issued to authorized users.
3. Acceptable use
You may not use the website or services to violate law, infringe rights, interfere with system integrity, attempt unauthorized access, introduce malicious code, disrupt another customer, or misuse information. You must not reverse engineer or probe the service except where applicable law expressly permits. You are responsible for ensuring you have rights and appropriate notices for information you provide.
4. Customer content and operational decisions
You retain rights to information you submit. You grant Cinderline a limited right to host, process and display that information as needed to deliver agreed services. Operational insights support human decision-making and are not a substitute for customer judgment, safety procedures or contractual obligations to carriers, suppliers, employees or customers.
5. Intellectual property
The website, software, designs, documentation and related materials are owned by Cinderline or its licensors and are protected by applicable intellectual-property laws. Subject to payment and the service agreement, customers receive only the limited access rights expressly granted. Feedback may be used to improve products without transferring ownership of customer confidential information.
6. Fees, payment and renewal
Fees, billing schedules, taxes, subscription periods, renewal terms and cancellation rights are specified in the applicable order form. Unless that agreement says otherwise, invoices are due within the stated payment period and subscription renewals follow the written renewal terms. No payment is collected through this informational website.
7. Confidentiality and privacy
Each party must protect the other’s confidential information using reasonable care and use it only for the relationship’s purposes. Personal information is handled as described in our Privacy Policy and applicable customer data terms.
8. Disclaimers
To the extent permitted by law, this website is provided on an “as available” basis. Illustrative examples and metrics are not guarantees of results. We do not warrant that every website function will be uninterrupted or error-free. Service-specific warranties, if any, appear in the governing customer agreement.
9. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss arising from website use. Any limitation or exclusion relating to paid services is governed by the signed service agreement. Nothing in these terms excludes liability that cannot legally be excluded.
10. Suspension and termination
We may restrict website access where necessary to protect systems, comply with law or address misuse. Service suspension and termination rights are governed by the customer agreement, including any notice, cure and data-return provisions.
11. Changes and governing terms
We may revise these website terms by posting an updated version and effective date. Continued website use after a change constitutes acceptance to the extent permitted by law. The applicable signed agreement identifies governing law and dispute procedures for services.
12. Contact
Questions about these terms may be directed to Cinderline Operations, 14 High Street SAFFRON WALDEN - CB10 1AY United Kingdom (GB), phone +19592521750, or through our contact page.